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Technology Is Not A Stand-In For Customer Service
The Information Technology industry can sometimes get a bad rap when it comes to customer service. There is a large portion of thegeneral population that’s rather in the dark when it comes to the...
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Sales Has Changed, Drastically.
Sales strategies have done a complete about-face: From the industrial age of manufacturing value and shipping it to the customer, to today, where the customer defines value. A good number of...
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Evolving Past the Entrepreneur
Entrepreneurs are a breed of men and women propelled by endless passion, boundless energy, and great ideas. They have the ability to take a concept, an idea, and run with it. They turn what was...
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Culture, Customer Service, and Your Company
Your customer has a choice. They can spend their time and their money with you, or they can spend it with your competitor. Your product is amazing, sure, but that’s not all a customer looks for....
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How to Shift Your Attitude to Achieve Sales Excellence
As we start another work week, how do you feel deep down inside? Did you drag yourself into work this morning or did you come to work armed with your unique superpowers and rearing to go? Most...
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Create Systems Without Killing Creativity
Creating functioning systems ensures scalability. Without systemization a business will not be able to handle an influx of customers, and work will consistently be recreated from scratch....
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Proactive Growth Strategies in Challenging Times
This Webinar will be a one-hour interview with Milton Parissis, a leading international turnaround & restructuring professional who will share with you some of his experiences, insights and...
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3 Ways to Sell to Priorities, Not Needs
For the most part, your competition is selling to needs, not priorities. The best way to outperform your competition is to sell to a business’s priorities. Uncovering needs is no longer the best way to...
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Evolving Past the Entrepreneur
Entrepreneurs are a breed of men and women propelled by endless passion, boundless energy, and great ideas. They have the ability to take a concept, an idea, and run with it. They turn what was...
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CRM’s Dirty Little Secret and Uncertain Future
CRM gravestone – R.I.P. CRM is about to die and it is with great sadness that I write its obituary in advance. Obituary Customer Relationship Management (CRM), approx. 25 years old, died suddenly due...
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